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cowayfirst.com is independently managed and operated by: Xxxxxx (HP Code: HMXXX) Independent Coway Health Planner Registered under Coway Malaysia’s HP Organisation. This website is not the official website of Coway (Malaysia) Sdn. Bhd. Product information and images are sourced from Coway (Malaysia) Sdn. Bhd.

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- Water Purifier
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About Us
Products
- Water Purifier
- Air Purifier
Promotions
Contact Us

Policy

Last updated: July 2026

1. About This Website

cowayfirst.com is an independently managed marketing and enquiry website operated by: Xxxxxx (HP Code: HMXXX) Independent Coway Health Planner Registered under Coway Malaysia’s HP Organisation. This website is not the official website of Coway (Malaysia) Sdn. Bhd. Coway’s official website is: www.coway.com.my cowayfirst.com.my is used solely to provide product information, receive customer enquiries, and assist customers in submitting orders through Coway’s official sales process.

2. No Corporate Representation

The owner of this website is not:

an employee of Coway
an agent of Coway
a dealer or reseller
a partner or representative of Coway
authorized to act on behalf of Coway in any legal capacity

All roles are performed strictly as an independent contractor under Coway’s HP Organisation.

3. No Binding Agreements Through This Website

Submitting an enquiry through cowayfirst.com does not create any contract, obligation, or agreement with this website or its owner. All customer contracts are formed only when the customer signs Coway’s official Sales Order Form and Coway installs the product. The legal contracting party is: Coway (Malaysia) Sdn. Bhd. (Company No. 200601015668)

4. Product Information & Pricing

All product details, prices, rental fees, instalment plans, promotions, and claims displayed on this website are based on Coway Malaysia’s official materials. cowayfirst.com:

does not set prices
does not offer independent discounts
does not modify Coway’s promotions
does not guarantee stock availability
does not control Coway’s pricing changes

All promotions are subject to Coway’s official terms, validity periods, exclusions, and availability. Prices and promotions may change without prior notice.

5. Payments, Billing & Refunds

cowayfirst.com does not collect or process any payments. All payments, billing, auto-debit, refunds, and financial matters are handled directly by Coway Malaysia according to Coway’s official policies. Refunds follow Coway’s refund timelines (14–30 business days) and are only applicable before installation, subject to Coway’s approval.

6. Installation, Maintenance & Warranty

All installation, maintenance, warranty claims, product servicing, and technical support are provided exclusively by Coway Malaysia. cowayfirst.com and its owner:

do not perform installation
do not provide maintenance
do not handle warranty claims
do not dispatch technicians
do not collect or retrieve equipment

All service-related matters must be directed to: Coway Careline: 1800-888-111

7. Cancellations & Terminations

Cancellation requests must be submitted directly to Coway Malaysia. cowayfirst.com cannot:

approve cancellations
calculate penalties
terminate contracts
process returns
modify rental terms

All cancellations follow Coway’s official rental policy and minimum contract period.

8. Personal Data & Privacy

cowayfirst.com collects only basic enquiry information (name, phone number, email, product interest) for the purpose of assisting customers. Sensitive personal data (NRIC, address, payment details) is submitted only through Coway’s official systems. cowayfirst.com:

does not store sensitive personal data
does not share customer data with third parties
does not retain documents after submission
complies with Malaysia’s Personal Data Protection Act (PDPA)

For Coway’s full privacy policy, please refer to: https://www.coway.com.my/privacy-notice

9. Accuracy of Information

While we strive to provide accurate and updated information, cowayfirst.com does not guarantee:

completeness
accuracy
timeliness
availability
error-free content

All official and final information should be verified with Coway Malaysia.

10. Limitation of Liability

cowayfirst.com and its owner are not liable for:

errors or omissions in website content
changes in Coway’s pricing or promotions
delays in installation or service
actions taken by Coway technicians
decisions made by Coway Malaysia
customer misunderstandings arising from unofficial interpretations

All obligations, warranties, and liabilities rest solely with Coway Malaysia.

11. Contact Information

For enquiries, please contact: Independent Coway Health Planner Name: Xxxxxx HP Code: HMXXX Phone: [Your number] Email: [Your domain email] Business Address: [Your address]

Last updated: August 2026

1. Overview

cowayfirst.com is an independently managed enquiry platform operated by Xxxxxx (HP Code: HMXXX), an Independent Coway Health Planner under Coway Malaysia’s HP Organisation. All returns, cancellations, warranty claims, servicing, and product support are handled exclusively by Coway (Malaysia) Sdn. Bhd. according to Coway’s official policies. This page explains how Coway manages returns and warranty services after a customer signs up.

2. Return & Cancellation Policy

All product returns and cancellations follow Coway Malaysia’s official rental and purchase terms.

Before Installation

Customers may request cancellation before installation. Refunds (if applicable) are processed directly by Coway Malaysia within 14–30 business days, subject to Coway’s approval.

After Installation

Once installation is completed:

The rental contract becomes active
Cancellation is subject to Coway’s minimum contract period
Early termination fees may apply
Equipment collection is arranged only by Coway’s logistics team

cowayfirst.com does not approve cancellations, calculate penalties, or collect equipment.

How to Request a Cancellation

Customers must contact Coway directly via:

Coway Careline: 1800-888-111
Coway’s official customer service channels

3. Warranty Policy

All Coway products come with warranty coverage provided directly by Coway Malaysia.

Warranty Coverage Includes:

Manufacturing defects
Functional issues
Replacement of faulty parts
Technician visits for diagnosis and repair

Warranty Does Not Cover:

Damage caused by misuse
Unauthorized repairs
Relocation without Coway approval
Damage from external factors (flood, fire, pests, etc.)

How Warranty Service Works

All warranty claims are handled by Coway’s certified technicians. cowayfirst.com does not perform repairs, replacements, or technical servicing.

4. Scheduled Maintenance (Heart Service)

Coway provides regular maintenance for rental units, including:

Filter changes
Cleaning
Safety checks
Performance testing

Maintenance schedules are managed entirely by Coway’s service team. Customers will receive reminders directly from Coway. cowayfirst.com does not schedule or perform maintenance visits.

5. Equipment Collection & Replacement

If a product needs to be collected, replaced, or relocated:

Coway’s logistics team will arrange the appointment
Customers will be contacted directly by Coway
All equipment handling follows Coway’s official procedures

cowayfirst.com does not collect or transport any Coway equipment.

6. Refunds

Refunds (if applicable) are issued only by Coway Malaysia, based on:

Payment method
Cancellation timing
Coway’s refund policy
Verification and approval by Coway’s Finance Department

cowayfirst.com does not process or issue refunds.

7. Customer Support

For all service-related matters after signup, customers must contact Coway directly: Coway Careline: 1800-888-111 Coway Official Website: www.coway.com.my cowayfirst.com provides pre-signup assistance only.

8. Important Disclaimer

cowayfirst.com is not the official Coway Malaysia website. All returns, cancellations, warranty claims, maintenance, refunds, and product servicing are managed solely by Coway Malaysia. The website owner acts only as an Independent Coway Health Planner to assist with enquiries and order submissions.

Last updated: August 2026

1. Introduction

These Terms & Conditions govern the use of cowayfirst.com, an independently operated website managed by Xxxxxx (HP Code: HMXXX), an Independent Coway Health Planner under Coway Malaysia’s HP Organisation. By accessing or using this website, you agree to these Terms & Conditions. cowayfirst.com is not the official Coway Malaysia website. Coway’s official website is www.coway.com.my.

2. Website Purpose

cowayfirst.com provides:

Product information
Promotional details
Customer enquiry forms
Guidance on Coway’s official order process

This website does not process payments, approve orders, or provide installation, warranty, or maintenance services. All official processes are handled exclusively by Coway (Malaysia) Sdn. Bhd.

3. Independent Contractor Status

The website owner is:

Not an employee of Coway
Not an agent or representative of Coway
Not authorized to act on behalf of Coway
Operating solely as an Independent Coway Health Planner

All contracts, obligations, and services are provided directly by Coway Malaysia.

4. Product Information & Accuracy

All product details, pricing, rental plans, promotions, and specifications displayed on this website are based on Coway Malaysia’s official materials. cowayfirst.com does not guarantee:

Accuracy
Completeness
Timeliness
Availability
Error-free content

Coway may update prices, promotions, and product details without prior notice.

5. Promotions & Pricing

All promotions and pricing displayed on this website:

Are sourced from Coway Malaysia’s official announcements
Are subject to Coway’s terms, validity periods, exclusions, and stock availability
May change at any time based on Coway’s discretion

cowayfirst.com does not create or modify promotions.

6. Enquiries & Order Submission

Customers may submit enquiries through this website. Order preparation assistance is provided by the Independent Health Planner. However:

Orders are only confirmed when submitted through Coway’s official system
Contracts are formed solely between the customer and Coway Malaysia
cowayfirst.com does not guarantee approval of any order

7. Payments & Billing

cowayfirst.com does not collect payments. All payments, billing, auto-debit, and financial matters are handled directly by Coway Malaysia according to their official policies.

8. Installation, Maintenance & Warranty

All installation, servicing, maintenance, warranty claims, and technical support are provided exclusively by Coway Malaysia. cowayfirst.com does not:

Perform installation
Schedule maintenance
Handle warranty claims
Dispatch technicians
Collect or replace equipment

9. Cancellations & Refunds

Cancellation requests must be submitted directly to Coway Malaysia. Refunds (if applicable):

Are processed only by Coway Malaysia
Follow Coway’s refund policy
Require verification and approval
Typically take 14–30 business days

cowayfirst.com does not issue refunds or approve cancellations.

10. Personal Data & Privacy

cowayfirst.com collects basic enquiry information (name, phone number, email, product interest) solely for assisting with Coway’s official order process. Sensitive personal data (NRIC, address, payment details):

Is submitted only through Coway’s authorized systems
Is not stored on this website
Is not shared with third parties
Is handled according to Malaysia’s PDPA requirements

For Coway’s full privacy policy, visit www.coway.com.my/privacy-notice

11. Limitation of Liability

cowayfirst.com and its owner are not liable for:

Errors or omissions in website content
Changes in Coway’s pricing or promotions
Delays in installation or service
Actions taken by Coway technicians
Decisions made by Coway Malaysia
Customer misunderstandings arising from unofficial interpretations

All obligations and liabilities rest solely with Coway Malaysia.

12. External Links

This website may contain links to Coway’s official website or other external resources. cowayfirst.com is not responsible for the content, accuracy, or policies of external sites.

13. Amendments

cowayfirst.com reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.

14. Contact Information

For enquiries, please contact: Independent Coway Health Planner Name: Xxxxxx HP Code: HMXXX Phone: [Your number] Email: contact@cowayfirst.com Business Address: [Your address]

Effective Date: August 2026

This Privacy Policy explains how this independently operated Coway Health Planner website (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website or contact us. We handle personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).

1. Introduction

This Privacy Policy explains how cowayfirst.com collects, uses, and protects personal information. The website is operated by Xxxxxx (HP Code: HMXXX), an Independent Coway Health Planner under Coway Malaysia’s HP Organisation. cowayfirst.com is not the official Coway Malaysia website. All official customer data processing, verification, and service operations are handled exclusively by Coway (Malaysia) Sdn. Bhd. If you have any privacy-related questions, you may contact: Email: [your domain email] Phone: [your phone number]

2. Information we collect

We may collect personal details that you voluntarily provide when requesting product guidance, consultations, quotations, or service information. This may include:

Your name
Phone number
Email address
Installation address
Product or service interests

3. Cookies and tracking technologies

Our website may use cookies, analytics tools, and advertising technologies to:

Analyze website traffic
Understand user behavior
Improve website performance
Measure marketing effectiveness

Data collected through these tools is generally anonymous and used for statistical and analytical purposes. You may disable cookies at any time through your browser settings.

4. How we use your information

Your information is used strictly to provide the consultation and support services you request. This may include:

Providing product recommendations
Responding to enquiries
Preparing order submissions
Coordinating installation or service arrangements
Following up on your requests
Sharing updates on products or promotions you are interested in

We do not use your information for unrelated marketing or share it with external third parties.

5. Coway registrations and third-party processing

If you choose to proceed with a Coway product purchase, rental plan, or service subscription, the official registration, verification, and processing will be handled through Coway (Malaysia) Sdn. Bhd.’s authorized systems. Any personal data submitted directly into Coway’s systems is governed by Coway’s official privacy policies. We do not process or store sensitive payment information such as:

Credit card numbers
Banking passwords
Security codes

These are handled exclusively by Coway Malaysia.

6. Sharing of information

We do not sell, rent, or trade your personal information. We may share necessary information with Coway Malaysia and its authorized service, installation, or delivery partners solely for the purpose of fulfilling your requests and providing the services you have asked for.

7. Your rights

Under the PDPA, you may request:

Access to your personal data
Correction of inaccurate data
Deletion of data we hold about you

To exercise these rights, please contact us using the details provided above.

8. Brand disclaimer

This website is operated by an Independent Coway Health Planner for consultation, marketing, and customer support purposes. This is not the official website of Coway (Malaysia) Sdn. Bhd. All trademarks, logos, product names, and images belong to their respective owners and are used solely for informational and promotional purposes in our capacity as an independent sales channel.

Contact Us

For sales & promotion enquiries:

Name: YOUR CONTACT NAME

Contact: +6013- 8894260

Email: contact@cowayfirst.com

For billing / technician / customer service, please call:

Coway Careline

1800-888-111

9am – 8pm (Monday–Friday)

9am – 4pm (Weekends & Public Holidays)

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